Commure Introduces Orchestrator Platform for Referral Management and Patient Intake

Healthcare AI company Commure has launched a platform designed to automate referral management and patient intake workflows for healthcare providers and organizations.

The platform, named Commure Orchestrator, was developed to address the gap between a referral being sent and a patient being seen. According to the company, the system is intended to eliminate fax-based workflows, reduce referral leakage, and decrease administrative work before appointments.

Industry data and studies cited by Commure indicate that between 35% and 50% of medical referrals are never completed or do not result in a specialist appointment. The company also noted that referrals that are completed take an average of 31 days, often moving through fax transmissions, authorization requirements, and manual handoffs. These delays can contribute to referral leakage, resulting in lost revenue for providers and patients not receiving needed care.

“Every referral that doesn’t convert is a patient who fell through the cracks and revenue that never shows up in the books,” Dan Warner, president of Commure, said in a statement.

Warner also said that Orchestrator automates the entire pre-visit workflow, so those outcomes do not have to occur.

Commure develops AI tools and agents that are integrated into the workflows of health systems and providers. The company said its technology is focused largely on simplifying administrative work, which it estimates accounts for approximately $1 trillion in annual spending across the country.

The referral management and patient intake platform is designed to streamline the full pre-visit process. It can ingest unstructured data sources, extract clinical and payer information, validate that information against an organization’s business rules, coordinate work across teams through a unified dashboard queue, and write accepted referrals directly back into electronic health record systems.

According to the company, Orchestrator can be used across inpatient, outpatient, post-acute, home health, hospice, and specialty care settings. Commure said the platform is already being used by home health and ambulatory health systems and is processing hundreds of thousands of tasks autonomously.

The company also said the platform can complete the referral-to-visit handoff through AI agents. Once a referral has been accepted and a patient has been scheduled, digital intake agents guide patients through consent procedures, pre-visit forms, and insurance collection.

Orchestrator operates on Commure’s unified data model and connects with the company’s ambient AI clinical workflow tools and revenue cycle management systems.

Commure said the platform addresses several operational bottlenecks. Real-time referral queues combined with automated outreach are intended to reduce patient drop-off. The company also said real-time referral triage and provider matching support faster response times, higher referral acceptance, and an improved patient experience. Automated payer verification and prior authorization tracking are designed to remove manual portal checks and reduce last-minute appointment cancellations. In addition, pre-visit intake information flows directly into electronic health records as structured data rather than PDF attachments.

The company said the platform replaces separate fax workflows, intake tools, and referral management software with a single system.

In May, Commure raised $70 million in funding and reached a $7 billion valuation. At that time, the company said it planned to expand its revenue cycle and practice management tools to specialty practices, hospitals, and integrated delivery networks. A year earlier, it raised $200 million.

Commure was created by General Catalyst in 2017 and launched in 2020. The company merged with Athelas in October 2023. In July 2024, it acquired Augmedix for $139 million, and in December 2024, it acquired Memora Health. A year ago, Commure also launched a suite of AI agents designed to automate complex tasks across front-office functions, patient navigation, care management, and revenue cycle operations.

Commure has unveiled its new Orchestrator platform, designed to simplify referral management and patient intake for healthcare organizations. The latest innovation from Commure aims to reduce administrative burdens, improve care coordination, and deliver a more seamless patient experience. By automating routine workflows and connecting healthcare providers through an intelligent platform, Commure continues expanding its healthcare technology portfolio.

Commure Unveils the Orchestrator Platform

The new Commure Orchestrator platform brings referral management and patient intake into a single, integrated workflow. Healthcare providers often struggle with disconnected systems that create delays in scheduling, incomplete referrals, and communication gaps. Commure addresses these challenges by centralizing patient information and automating referral processes from start to finish.